Conditions of sale


The main terms and conditions that will govern the commercial relationship between the clients of the Jamones de Juviles Online Store Jamones de Juviles can manage the acquisition, billing, delivery, claim and after-sales service process.

By formalizing a purchase, the customer declares to have read these terms and conditions and accepts them

1.1. The commercial relationship is established between the buyer in the Jamones de Juviles Online Store, and it can manage the process of acquisition, billing, delivery, claim and post-sale attention through third-party service providers.

The commercial relationship between the Client and Jamones de Juviles, including the purchase of any of the goods and products offered in the Store (hereinafter, the «Products»), is regulated in these terms and conditions.

1.2 These terms and conditions will be available as long as they are available in the Store and may be updated by Jamones de Juviles at any time by publishing in the Store on the site

1.3. Any question, suggestion, complaint or claim related to the online sale of the Products can be made through the Customer Service of the Store through the following channels:

Tlf: 958769130
(telephone service hours: Monday to Friday, working hours from 8:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 8:00 p.m.)

When the Store receives complaints or claims from the Client, by any of the measurements made available to it at all times, it will process them in the shortest possible time and never more than 14 days from their receipt.


2.1. In order to buy Products in the Store, Customers will have to fill out a form with essential information such as name, address, e-mail, etc … This form can be done without registering or having registered as users following the instructions indicated and forcing them to provide, always and only, accurate and true data in order to manage the purchase process and customer service

2.2. If the client registers, they must additionally select a username and password that are security elements and allow to buy in the Store and facilitate their identification in next purchases, the creation and access to the purchase history, management preferences and notifications. These data are confidential and for personal and non-transferable use.

Once the Client is registered, the Store will send a confirmation of the registration to the email account that the Client has been registered.

The Client will be the only responsible for the proper custody and confidentiality of the password, for which it will be understood that any third party that may use them does so with the consent and on behalf of the Client.

2.3. It will be understood that all purchases of Products in the Store, prior identification and authentication through the username and password, have been validly made by the Customer, so the Customer will be the only responsible for any purchase of products made with your username and password.

2.4. Clients have to be in legal age to buy. The Store reserves the right to reject the purchase if it detects any indication that it may be being carried out by a minor.

2.5. The use of the Store, navigation through it and / or the purchase of any Product implies the acceptance by the Customer, in full and without reservation of any kind, of these terms and conditions. In the event that the Client does not want to accept all or any of the applicable Conditions, the user won´t access to the Store.

2.6. The legal relationship derived from registration as a Customer of the Store is of indefinite duration, without prejudice to the fact that both parts, the Customer and Jamones de Juviles may unilaterally resolve or suspend it at any time and for no other reason than their expressed wish to the other party to that effect. This resolution or suspension will not affect any obligations derived from purchases or orders previously made.


3.1. The Products that can be purchased in the Store with their essential characteristics and price, appear at all times published in the Store. 

3.2. The promotions will be duly indicated as such.

3.3. All orders and purchases in the Store are conditioned to the effective availability at the time of purchase


4.1. The price of each product will always be shown in euros and it will include, where appropriate, all corresponding taxes. In the case of the Store identifies an error in the price of the products, the webside will inform the Client of this circumstance and the client will have the option to confirm that her or his order has the correct price or, failing that, cancel it at no cost.

4.2. The price of the Products includes shipping costs for purchases over 30€, for the peninsula. For the rest of lower purchases exist a cost of 5.90€ will be applied. For island and third countries, please contact.

The Client will be informed of the amount of these expenses, which will be broken down prior to the confirmation of the order and payment.

4.3. Shipping costs will depend on the Product purchased, the destination of the Products and the shipping method selected by the Customer, among other circumstances.

4.4. The prices and shipping costs that appear in the Store are exclusively applicable to the Products offered through the Store and for as long as they remain published. The Store expressly reserves the right to change prices at any time by posting in the Store itself. However, the rates in force indicated in the Store at the time they are placed will be applied to each order.

However, in each order the price will be applied in based of the price of the products in the store that have in this momento.


5.1. To be able to buy Products, the Client must select the desired Product and add it to the Shopping Cart, according to the indications collected in the Store

5.2. Once the purchase has been made, Jamones de Juviles will send the Client by the e-mail address, a confirmation of the purchase made that will serve as proof of the operation.

5.3. The Client can request the invoice corresponding to her purchase through the email or the telephone number 958769130. The order confirmation and the Proof of Purchase will not be valid as an invoice.


6.1. The Client must follow the instructions offered in the Store. Payment of the Products and shipping costs can only be made by credit or debit cards or other forms of payment that are available at any time in the Store.

In any case, the use of any available means of payment will be subject to checks and authorizations by the entities responsible for them, so if the corresponding entity does not authorize payment, the purchase process will end and the order will be automatically canceled

When the payment is authorized, the charge for the price of the Products, their taxes, and the shipping costs will be made at the time of placing the order.

6.2. In order to proceed to payment by electronic means, The Store uses an electronic commerce payment gateway. The data provided to The Store by Clients for these purposes is encrypted to guarantee maximum security during the payment process and is hosted on a secure server certified according to the «Secure Socket Layer» protocol. In any case the Clients’ data will be stored through the payment gateway, and will be kept only while the purchase operation is made, payment is made 


7.1. In the purchase process, the Customer will be informed of the transport costs corresponding to the chosen delivery method and the expected delivery time.

7.2. Home delivery address: In the case of Normal and Express Shipping, the Products purchased in the Store will be sent to the postal address indicated by the Customer. The postal address may not be a post office box or public places, such as public roads, squares, stations, airports or other similar. Once the shipping and billing data have been recorded, any changes to them must be made by phone 958769130. These changes may cause delays in delivery times. In this case, claims for freight charges will not be accepted.

7.3. The delivery time for products with bone will be between 1 and 3 working days in Spain (except for the island territories, where the delivery time will be 10 working days), between 2 and 3 days in Portugal (except for the island territories, where delivery time will be 10 business days), and between 3 and 6 days in the rest of Europe

For other formats, maximum of 6 working days in Spain (except for the island territories, where the delivery time will be 16 business days), maximum 7 days in Portugal (except for the island territories, where the delivery time will be 16 business days). ), and maximum 14 days in the rest of Europe.

Excluding Saturdays, Sundays and national or local holidays from the verification of the order, except due to force majeure, always taking into account that the orders verified after the cut-off time (13: 00h) will count as recorded the next day, since they cannot be prepared the same day.

7.4. These terms may vary depending on the unavailability of stock of items contained in the order, as well as specific dates of high activity, such as the Christmas campaign, not guaranteeing compliance with the published deadlines

7.5. In the case of home delivery, if the delivery of the Product to the address indicated is rejected or not possible on a first attempt, a second attempt will be made on the same day or on subsequent days. If delivery is not possible in this second attempt, the Product will be returned to the Store. Transportation and return costs will be borne by the Client and the price of the Products that could not be delivered using the same means of payment that the Client used for the initial purchase will be reimbursed.

7.6. The Proof of Purchase will be sent together with the Product or Products, whenever the user requests it.

7.7. In the case that for any reason the Store does not comply with its delivery obligation within the established deadlines, or within a period specifically agreed upon with the Store, the Client shall summon the latter to make the delivery within an appropriate additional period. to the circumstances of the case. If the Store does not deliver within this additional period, the Customer will have the right to terminate the contract. In case of termination of the contract, the Store will return to the Customer as soon as possible the amounts paid.

7.8. The shipment of any of the products of a lasting nature will be accompanied by the corresponding guarantee, which will express: (i) the product to which it refers; (ii) the name and address of the person granting the guarantee (who will normally be the manufacturer of the product); (iii) that the guarantee does not affect the client’s legal rights due to defects or non-conformity of the product; (iv) the term of its duration; (v) the means of claim to make it effective; and (if applicable) the additional rights to the legal ones that are granted to the client

NOTE: The days to which the delivery times refer always count as working days, not counting weekends or holidays. Orders verified after 1:00 p.m. will count as recorded the next day, as they cannot be prepared on the same day


Customers who purchase Products through the Store may withdraw the purchase without having to justify their decision by withdrawing from the contract.

The return of the Product may be made through the Store, by filling out the web form attached to the return request, or through the Customer Service, where the steps to be followed will be indicated:



Tlf: 958769130 (telephone service hours: Monday to Friday, working hours from 8:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 8:00 p.m.)

The maximum period of time that the Client has to send his communication is 14 calendar days from the date he has received the Products

The Customer must return the Products purchased in perfect condition (neither damaged, nor dirty, nor open), properly protected and in their original packaging. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it is not damaged during transport.

Once the returned Products are received by the Store and after checking their good condition, the amount corresponding to the units returned will be reimbursed using the same means of payment that the Client used for the initial purchase. The return costs that may be charged to the Client will amount to the equivalent of the corresponding ordinary mail transport fee. However, depending on the nature of each Product this may be different

The Store reserves the right to pass on the expenses generated if the Product is not in perfect condition.

In the return of the product, if it is not in perfect condition, it will be subject to a review process by our experts which will determine the status of the product received. After the review, it will be determined if the product is defective and in that case we will proceed to change it for another product of the same category or to its full refund without including the transport costs depending on what the customer wants. In the case that it is not defective, it will be sent to the client, assuming the corresponding transport costs.


All the Products in the store indicate the preferred consumption date and the conditions necessary for its proper conservation, so we recommend that you observe these recommendations.

All the Products have been subjected to a careful quality control, and are released to the market according to the standards approved by the brand. Personal opinions about the point of salt or the point of cure, as well as aesthetic considerations of the piece, will not be considered defects of the product.

If the Client considers that a product is not in adequate conditions of consumption, he or she should contact the Customer Service in the shortest possible time, through by email to the address info @ or by phone call to the number 958769130 to communicate the nature of the problem, the time and conditions of its occurrence

In the case that the claim proceeds, the return of the Product may be made through the Store, by filling out the web form attached to the return request, or through the Customer Service, where the steps to follow will be indicated:



Tlf: 958769130 (telephone service hours: Monday to Friday, working hours from 8:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 8:00 p.m.)

For the application of the quality guarantee, and without prejudice to the faculty of the Store to check the defects, their origin and the time of their appearance, the Client must request the collection of the defective Product within a maximum period of one month from the Receipt of the Product or immediately after finding the defect.

In the case of hams and shoulders, in no case will claims be accepted on pieces that do not retain 75% of their original weight.


Jamones de Juviles makes these terms and conditions available to all kind of users or people who acceds to the webside, in accordance with current legislation, so that they can be consulted, stored and reproduced.

In the case that any provision of these Conditions is declared null or inapplicable, by any Court  or competent administrative, said nullity or inapplication will not affect the remaining provisions. In that case, the clause or clauses affected will be replaced by one or more others that have the effects most similar to those of the substituted ones.


All deadlines and mentions of working or working days In the Store will be understood as referring to the National Labor Calendar of Spain.

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