Privacy Policy

Privacy Policy (Data Protection)

“Through this website, personal data necessary for the management and maintenance of some of our services is collected. Such data is included in our files, which are conveniently registered in the Registry of the Data Protection Agency.

Without prejudice to the purposes indicated in each case, this information will be kept and managed with due confidentiality, applying the computer security measures established in the applicable legislation to prevent access or improper use of your data, its manipulation, deterioration or lost.

At any time you can exercise your rights of access, rectification or cancellation in relation to this data, directing your request to the address of the owner of the files. You can find forms to exercise your rights on the website of the Data Protection Agency ”

1. IDENTIFICATION DATA: In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data are reflected below: the company that owns is Jamones de Juviles SA domiciled for these purposes at Calle Carretera, 1 CP 18452 Juviles (Granada). C.I.F. number: A-18235044. Contact email:

2. USERS: Access and / or use of this hams portal attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applied independently of the General Contracting Conditions that in their case are mandatory.

3. DATA PROTECTION: Jamones de Juviles SA complies with the guidelines of Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulation of development of the Organic Law and other regulations valid at any time, and ensures that the correct use and treatment of the user’s personal data is guaranteed. For this, along each form of personal data collection, in the services that the user may request from Jamones de Juviles SA, will inform the user of the existence and acceptance of the particular conditions of the treatment of his data in each case , informing you of the responsibility of the file created, the address of the person responsible, the possibility of exercising your rights of access, rectification, cancellation or opposition, the purpose of the treatment and data communications to third parties, where appropriate. Likewise, Jamones de Juviles SA informs that it complies with Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and will request your consent to the processing of your email for commercial purposes in every moment.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY: Jamones de Juviles SA by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound , audio, video, software or texts; brands or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by Jamones de Juviles SA or of its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of Jamones de Juviles SA. The USER agrees to respect the Intellectual and Industrial Property rights owned by Jamones de Juviles S.A. You can view the elements of the portal and even print, copy and store them on your computer or any other physical medium as long as it is, solely and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of Jamones de Juviles S.A.

5. EXCLUSION OF GUARANTEES AND LIABILITY: Jamones de Juviles is not responsible, under any circumstances, for any damages of any kind that may be caused, by way of example: errors or omissions in the contents, unavailability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to prevent it.

6. MODIFICATIONS: Jamones de Juviles SA reserves the right to make the modifications it deems appropriate on its website without prior notice, being able to change, delete or add both the content and services provided through it and the way in which it is that these appear presented or located on your portal.

7. RIGHT OF EXCLUSION: Jamones de Juviles SA reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with these General Conditions of Use.

8. MODIFICATION OF THE PRESENT CONDITIONS AND DURATION: Jamones de Juviles S.A. can modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be valid until they are modified by others duly published.

9. APPLICABLE LEGISLATION AND JURISDICTION: The relationship between Jamones de Juviles S.A the USER will be governed by current Spanish regulations and any controversy will be submitted to the courts.


Jamones de Juviles society of Spanish nationality, with C.I.F. A-18235044 and registered office at Calle Carretera, 1, 18452 Juviles, Granada registered in the Mercantile Registry of Granada, informs of the general conditions (hereinafter, the «General Conditions») that regulate the use of the Web Site service of Internet (hereinafter, the «Web Site») that Jamones de Juviles makes freely available to Internet users.


The use of our Web Site attributes the condition of user thereof and expresses the full and unreserved acceptance of the User of each and every one of the General Conditions in the version published by Jamones de Juviles at the same time that the User accesses our Web Site. Consequently, the User must carefully read the General Conditions on each of the occasions on which they intend to use our Web Site.

Likewise, the use of the Service is also subject to all the notices, regulations of use and instructions made known to the User by Jamones de Juviles that complete the provisions of these General Conditions as long as they do not oppose them.

Jamones de Juviles reserves the right to deny or withdraw access to its Web Site, at any time and without prior notice to those Users who fail to comply with these General Conditions or the Particular Conditions that may apply.

Jamones de Juviles reserves the right to use this data for commercial purposes, for its own use, without dealing with third parties.


The user assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content; To this end, in said registry the user will be responsible for providing truthful and lawful information.


3.1 – Declarations of Jamones de Juviles and limitation of liability

Jamones de Juviles is not liable for any damages of a computer or other type that could be caused to the visiting user by accessing the contents of this site, such as for example: errors or omissions in the contents, lack of availability of the portal and continuity of the operation of the web site and / or its services, or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to avoid it. Notwithstanding this, and when reasonably possible, Jamones de Juviles will previously warn of interruptions in the operation of our Web Site and Services.

Jamones de Juviles has put in place all the necessary and mandatory security measures but does not guarantee the absence of viruses or other harmful elements that could cause damage or alterations to the computer system, electronic documents or files of the user of this site Web. Consequently, our organization is not liable for any damages that such elements may cause to the user or to third parties.

3.2 – User commitment

The User agrees to use the Web Site diligently, correctly and lawfully and, in particular, undertakes to make appropriate use of the content and services that Jamones de Juviles offers through its portal and, by way of example but not limiting, not to use them for the following actions:

(a) Delete, evade or manipulate the «copyright», trademarks and other identifying data of the rights of Jamones de Juviles or its owners incorporated into the content and / or products marketed from our Web Site, as well as technical protection devices, fingerprints or any information mechanisms that may contain them.

(b) Use the contents and, in particular, the information of any kind obtained through our Web Site to send advertising, communications for the purpose of direct sale or for any other kind of commercial purpose, unsolicited messages addressed to a plurality of people.

(c) Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.

(d) In general, use the contents in a manner, for purposes or effects contrary to the law, morality and generally accepted good customs or public order. Specifically, engaging in activities that may include, but are not limited to, broadcasting content or propaganda of a racist, xenophobic, pornographic-illegal nature, in defense of terrorism or in violation of human rights, that violate respect for dignity of the person, that they are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, order or public safety or that, in his opinion, were not suitable for publication.

(e) Cause damage to the physical and logical systems of Jamones de Juviles from its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage.

(f) (f) Try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

Jamones de Juviles will not be responsible for the opinions expressed by users through the participation channels that, where appropriate, are established, reserving the right to withdraw all comments and contributions that are not suitable for publication in accordance with the foregoing considerations. .

Jamones de Juviles reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with these general conditions of use.

Jamones de Juviles will exercise the actions that may correspond to it in Law derived from the breach of these conditions as well as any improper use of its portal.

3.3 Use of website content from the perspective of intellectual property

Jamones de Juviles is the owner of this website. Likewise, and unless expressly stated otherwise, the ownership of all the intellectual and industrial property rights of the contents of this website correspond to Jamones de Juviles, contents that include, but are not limited to, databases, trademarks, labels, logos, images, drawings, graphics, texts, drawings, photographs, distinctive signs, html code, audio, video, musical creations, sounds, image and software) and, in general, all creations expressed by any means or medium, tangible or intangible, currently known or to be invented in the future, being protected by national and international intellectual and industrial property standards, among others.

Therefore, its content may not be subject to any manipulation (modification, copying, alteration, reproduction, transmission, adaptation, translation or any other manipulation) by the user or third parties, either totally or partially, without the express authorization by Jamones de Juviles.

The provision of the services and publication of the contents through the site will not imply in any case the transfer, resignation or transmission, total or partial, of the ownership of the corresponding intellectual and industrial property rights.

No part of this website may be reproduced, distributed, transmitted, copied, publicly communicated, transforming, in whole or in part, through any manual, electronic or mechanical system or method (including photocopying, recording or any system for retrieving and storing information) through any media currently known or that will be invented in the future.

Jamones de Juviles does not grant any license or authorization of use of any kind on its industrial and intellectual property rights or on any other property or right related to the Web Site.

The user may not use or use the services and content on the page that is not exclusively personal, except for the exceptions determined in these particular conditions that, where appropriate, Jamones de Juviles, has established to regulate the use of a certain service and / or content offered through the website.

If the guilty or negligent act or omission directly or indirectly attributable to the user of the website that causes the infringement of the intellectual and industrial property rights of Jamones de Juviles, whether or not there is a benefit to it, originates in Jamones de Juviles damages, losses , solidarity obligations, expenses of any nature, sanctions, coercive measures, fines and other amounts arising or derived from any claim, demand, action, lawsuit or procedure, be it civil, criminal or administrative, Jamones de Juviles will have the right to address the user by all legal means at its disposal and claim any compensatory amounts, including, but not limited to, moral and image damages, consequential damages and lost profits, advertising or any other costs that may result for its repair, amounts of penalties or convictions, the interest on late payment, the cost of financing of both amounts that could result for the opposite party, the legal costs and the amount of the defense in any process in which he could be sued for the aforementioned causes, for the damages caused by reason of his action or omission, without prejudice to exercising any other actions that correspond to it in law.

3.4. Procedure in case of violation of intellectual property rights

In the event that any User or a third party considers that any of the content has been entered on the Web Site in violation of their intellectual property rights, they must send a notification to Jamones de Juviles with complete and precise indication of their data and the Intellectual property rights allegedly infringed as well as the Web Site.


This website has been created in accordance with the legality and codes of advertising practice existing in Spain, therefore resulting in application of Spanish law.

Jamones de Juvile and the User, expressly waiving any other jurisdiction, submit to the Courts and Tribunals of the city of Granada for any controversy that may arise from the provision of the services object of these General Conditions.


JAMONES DE JUVILES S.A company of Spanish nationality, with C.I.F. A-18235044 and registered office at Calle Carretera, 1 CP 18452 Juviles (Granada), registered in the Mercantile Registry of Granada, Volume 139, page 25, Page 27, registration 1 informs of the General Terms and Conditions that regulate the use of the Jamones de Juviles Shop that makes available to Internet users.

At Jamones de Juviles we have wanted to create a pleasant, comfortable and safe environment, where your shopping experience is as satisfactory as possible and you find all our products, which is why we have designed the simplest purchasing process possible.

Follow these steps to buy and enjoy our products as soon as you buy them in any store but without traveling and from wherever you want.

0. Log in with your username or register if it is the first time.

1. Select the products you want and add them to your basket using the button next to it.

2. Once you have everything you want, go to My Cart at the top right of the screen.

3. Access to see full basket or Place order.

4. Check the units and products you are going to buy and click on the order button.

5. Confirm the shipping address and select the method of payment and consultation and, where appropriate, authorize the corresponding privacy policy.

6. There it is! Soon you will have your Jamones de Juviles products where you choose.

This simple purchase process will be even easier once the first purchase is made since you can store your shipping address and preferences for all your purchases, saving time and effort in each of them.

We remind you that in the Jamones de Juviles Store we have arranged all the measures so that you can make your purchases with complete peace of mind and with maximum security. When you make the payment, all the information and personal data that you send from your computer or mobile device are transmitted encrypted to our server, using a standard 256-bit encryption method, known as SSL (Secure Socket Layer). In addition, the website has an HTTPS security protocol.

In our online store you can pay by bank transfer or credit card. Payment by bank card is made through a secure and encrypted connection, so your bank details are only processed by the bank, without us keeping or treating them. If you want to place your order without communicating your bank card number, you have the possibility to pay in total security by bank transfer.

If you have any questions, you can check the frequently asked questions by other clients, by e-mail to the address


These terms and conditions will govern the commercial relationship between the clients of the Jamones de Juviles Online Store, and it can manage the acquisition, billing, delivery, claim and after-sales service process.

By formalizing a purchase, the customer declares to have read these terms and conditions and also accepts them.


1.1. The commercial relationship is established between the buyer in the Jamones de Juviles Online Store, and it can manage the process of acquisition, billing, delivery, claim and post-sale attention through third-party service providers.

The commercial relationship between the Client and Jamones de Juviles, including the purchase of any of the goods and products offered in the Store (hereinafter, the «Products»), is regulated in these terms and conditions.

1.2. These terms and conditions will be in force as long as they are available in the Store and may be updated by Jamones de Juviles at any time by publishing in the Store on the site

1.3. Any query, suggestion, complaint or claim related to the online sale of the Products can be made through the Customer Service of the Store through the following channels:



Tlf: 958769130

(telephone service hours: Monday to Friday, working hours from 8:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 8:00 p.m.)

When the Store receives complaints or claims from the Client, by any of the means made available to it at all times, it will process them in the shortest possible time and never within 14 days of their receipt.


2.1. To be able to buy Products in the Store, Customers will have to fill out a form with essential information such as name, address, e-mail, etc … This form can be done without registering or having registered as users following the instructions indicated and forcing them to provide, always and only, accurate and true data in order to manage the purchase process and customer service

2.2. In the event that the client registers, they must additionally select a username and password that are security elements and allow to buy in the Store and facilitate their identification in subsequent purchases, the creation and access to the purchase history, management preferences and notifications. These data are confidential and for personal and non-transferable use.

Once the Client is registered, the Store will send a confirmation of registration to the email account that the Client has designated.

The Client will be solely responsible for the adequate custody and confidentiality of the password, for which it will be understood that any third party that may use them does so with the consent and on behalf of the Client.

2.3. It will be understood that all purchases of Products in the Store, prior identification and authentication through the username and password, have been validly made by the Customer, and will be binding, so the Customer will be solely responsible for any purchase of Products. made with your username and password.

2.4. Clients must always be of legal age. Then, the Store reserves the right to reject the purchase if it detects any indication that it may be being carried out by a minor.

2.5. The use of the Store, navigation through it and / or the purchase of any Product implies the acceptance by the Customer, in full and without reservation of any kind, of these terms and conditions. In the event that the Client does not want to accept all or any of the applicable Conditions, she may simply not access or not use the Store.

2.6. The legal relationship derived from registration as a Customer of the Store is of indefinite duration, without prejudice to the fact that both the Customer and Jamones de Juviles may unilaterally resolve or suspend it at any time and for no other reason than their expressed wish to the other party to that effect. . This resolution or suspension will not affect any obligations derived from purchases or orders previously made.


3.1. The Products that can be purchased in the Store are those that, along with their essential characteristics and price, appear at all times published in the Store. Before confirming the order, the shipping costs that apply according to these terms and conditions will also appear. These shipping costs will be applied to purchases less than 30€. Rest of purchases include freight.

3.2. The promotions will be duly indicated as such.

3.3. All orders and purchases in the Store are conditioned to the effective availability at the time of purchase.


4.1. The price of each Product will always be shown in euros and will include, where appropriate, all corresponding taxes. In the event that the Store identifies an error in the price of the Products, it will inform the Client of this circumstance and she will have the option to confirm her order at the correct price or, failing that, cancel it at no cost.

4.2. The price of the Products includes shipping costs for purchases over 30€, for the peninsula. For the rest of lower purchases an additional cost of  5.90€ will be applied. For other countries, please contact.

The Client will be duly informed of the amount of these expenses, which will be broken down prior to the confirmation of the order and payment.

For non-island and third countries, please contact us.

4.3. Shipping costs will depend on the Product purchased, the destination of the Products and the shipping method selected by the Customer, among other circumstances.

4.4. The prices and shipping costs that appear in the Store are exclusively applicable to the Products offered through the Store and for as long as they remain published. The Store expressly reserves the right to change prices at any time by posting in the Store itself. However, the rates in force indicated in the Store at the time they are placed will be applied to each order.


5.1. In order to buy Products, the Client must select the desired Product and add it to the Shopping Cart, according to the instructions collected in the Store.

5.2. Once the purchase is made, Jamones de Juviles will send to the Client, to the email address indicated, a confirmation of the purchase made that will serve as proof of the operation.

5.3. The Client may request the invoice corresponding to her purchase through the email or the telephone number 958769130. The order confirmation and the Proof of Purchase will not be valid as an invoice.


6.1. The Client must follow the instructions offered in the Store. Payment of the Products and shipping costs can only be made by credit or debit cards or other forms of payment that are available at any time in the Store.

In any case, the use in particular of any available payment method will be subject to checks and authorizations by the entities responsible for them, so if the corresponding entity does not authorize payment, the purchase process will end and the order will be automatically canceled.

When the payment is authorized, the charge for the price of the Products, their taxes, and the shipping costs will be made at the time of placing the order.

6.2. In order to proceed to payment by electronic means, The Store uses an electronic commerce payment gateway. The data provided to The Store by Clients for these purposes is encrypted to guarantee maximum security during the payment process and is stored on a secure server certified according to the «Secure Socket Layer» protocol. In no case will the data of the Clients be stored through the payment gateway, and will be kept only while the purchase operation is made, payment is made and until the withdrawal period has elapsed.


7.1. In the purchase process, the Customer will be informed of the transport costs corresponding to the chosen delivery method and the expected delivery time.

7.2. Home delivery address: In the case of Normal and Express Shipping, the Products purchased in the Store will be sent to the postal address indicated by the Customer. The postal address may not be a post office box or public places, such as public roads, squares, stations, airports or other similar. Once the shipping and billing data have been recorded, any changes to them must be made by phone 958769130. These changes may cause delays in delivery times. In this case, claims for freight charges will not be accepted.

7.3. The delivery time for leg products will be between 1 and 3 working days in Spain (except for the island territories, where the delivery time will be 10 business days), between 2 and 3 days in Portugal (except for the island territories, where the delivery time will be 10 business days), and between 3 and 6 days in the rest of Europe.

For other formats, maximum of 6 working days in Spain (except for the island territories, where the delivery time will be 16 business days), maximum 7 days in Portugal (except for the island territories, where the delivery time will be 16 business days). ), and maximum 14 days in the rest of Europe.

Excluding Saturdays, Sundays and national or local holidays from the verification of the order, except due to force majeure, always taking into account that the orders verified after the cut-off time (13: 00h) will count as recorded the next day, since they cannot be prepared the same day.

7.4. These terms may vary depending on the unavailability of stock of items contained in the order, as well as specific dates of high activity, such as the Christmas campaign, not guaranteeing compliance with the published deadlines

7.5. In the case of home delivery, if the delivery of the Product to the address indicated is rejected or not possible on a first attempt, a second attempt will be made on the same day or on subsequent days. If delivery is not possible in this second attempt, the Product will be returned to the Store. Transportation and return costs will be borne by the Client and the price of the Products that could not be delivered using the same means of payment that the Client used for the initial purchase will be reimbursed.

7.6. The Proof of Purchase will be sent together with the Product or Products, whenever the user requests it.

7.7. In the event that for any reason the Store does not comply with its delivery obligation within the established deadlines, or within a period specifically agreed upon with the Store, the Client shall summon the latter to make the delivery within an appropriate additional period to the circumstances of the case. If the Store does not deliver within this additional period, the Customer will have the right to terminate the contract. In case of termination of the contract, the Store will return to the Customer as soon as possible the amounts paid by him.

7.8. The shipment of any of the products of a lasting nature will be accompanied by the corresponding guarantee, which will express: (i) the product to which it refers; (ii) the name and address of the person granting the guarantee (who will normally be the manufacturer of the product); (iii) that the guarantee does not affect the client’s legal rights due to defects or non-conformity of the product; (iv) the term of its duration; (v) the means of claim to make it effective; and (where appropriate) the additional rights to the legal ones that are granted to the client.

NOTE: The days to which the delivery times refer always count as working days, not counting weekends or holidays. Orders verified after 1:00 pm will count as recorded the next day, as they cannot be prepared on the same day.


Customers who purchase Products through the Store may withdraw the purchase without having to justify their decision by withdrawing from the contract.

The return of the Product may be made through the Store, by filling out the web form attached to the return request, or through the Customer Service, where the steps to be followed will be indicated:



Tlf: 958769130 (telephone service hours: Monday to Friday, working hours from 8:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 8:00 p.m.)

The maximum period of time that the Client has to send their communication is 14 calendar days from the date they have received the Products.

The Client must return the Products purchased in perfect condition (neither damaged, nor dirty, nor open), properly protected and in their original packaging. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it is not damaged during transport.

Once the returned Products are received by the Store and after checking their good condition, the amount corresponding to the units returned will be reimbursed using the same means of payment that the Client used for the initial purchase. The return costs that may be charged to the Client will amount to the equivalent of the corresponding ordinary mail transport fee. However, depending on the nature of each Product this may be different.

The Store reserves the right to pass on the expenses generated if the Product is not in perfect condition.

In the return of the product, if it is not in perfect condition, it will be subject to a review process by our experts which will determine the status of the product received. After the review, it will be determined if the product is defective and in that case we will proceed to change it for another product of the same category or to its full refund without including the transport costs depending on what the customer wants. In the event that it is not defective, it will be sent to the client, assuming the corresponding transport costs.


All the Products in the store indicate the preferred consumption date and the conditions necessary for its proper conservation, so we recommend that you observe these recommendations.

All the Products have been subjected to a careful quality control, and are released to the market according to the standards approved by the brand. Personal opinions on the point of salt or the point of cure, as well as aesthetic considerations of the piece, will not be considered defects of the product.

If the Client considers that an Iberian Product is not in adequate conditions of consumption, he should contact the Customer Service in the shortest possible time, through by email to the address info @ or by phone call to the number 958769130 to communicate the nature of the problem, the time and conditions of its occurrence.

In the event that the claim proceeds, the return of the Product may be made through the Store, by filling out the web form attached to the return request, or through the Customer Service, where the steps to follow will be indicated:



Tlf: 958769130 (telephone service hours: Monday to Friday, working hours from 8:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 8:00 p.m.)

For the application of the quality guarantee, and without prejudice to the faculty of the Store to check the defects, their origin and the time of their appearance, the Client must request the collection of the defective Product within a maximum period of one month from the Receipt of the Product or immediately after finding the defect.

In the case of hams and shoulders, in no case will claims be accepted on pieces that do not retain 75% of their original weight.


Jamones de Juviles makes these terms and conditions available to you sufficiently in advance, in accordance with current legislation, so that they can be consulted, stored and reproduced.

In the event that any provision of these Conditions is declared null or inapplicable, in whole or in part, by any Court, Court or competent administrative body, said nullity or inapplication will not affect the remaining provisions. In that case, the clause or clauses affected will be replaced by one or more others that have the effects most similar to those of the substituted ones.


In the Store, all the deadlines and mentions of working days or working days will be understood as referring to the National Labor Calendar of Spain.

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